Workarounds are the artifacts of consumer problem solving. They are around us each day and reveal important information about the real needs of people consuming mass-produced products, systems, and services. The mission of this site is to inspire product developers to open their eyes to the opportunities already around them.
A parking kiosk at the Washington State convention center provides another great example of a product continuing to learn after manufacturing. Here the illustration of the hand inserting a card in the proper orientation has been augmented with an actual ticket that is affixed to the from of the kiosk.
Founder and Principal of Blink Interactive, a Seattle based user experience consulting firm. My professional interests include understanding end-users and translating this understanding into targeted design recommendations. Prior to founding Blink in the year 2000, I had been working in the field of user-centered design for eight years, helping companies such as Netscape, Monsanto, Times Mirror, Whirlpool, WRQ, Nokia and Drugstore.com create solid user experiences. I hold a Master of Design degree, specializing in Human-Centered Design, from the Institute of Design at the Illinois Institute of Technology and a Bachelor of Science in Design degree from Arizona State University.
I spend as much time as i can with my wife and two daughters on Bainbrdge Island Washington.
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